About

Our mission is to empower and assist Medicare beneficiaries to prevent, detect, and report healthcare fraud, errors, and abuse through outreach, counseling, and education.      

What is the SMP program?

The SMP program, also known as Senior Medicare Patrol program, helps Medicare and Medicaid beneficiaries prevent, detect, and report health care fraud. In doing so, they help protect older persons and promote integrity in the Medicare program. Because this work often requires face-to-face contact to be most effective, SMPs have recruited nearly 6,000 volunteers nationwide to support this effort. SMP volunteers serve in many ways, including outreach, education, and one-on-one counseling. Most are Medicare beneficiaries themselves and are thus well-positioned to assist their peers.

What do SMPs do?

SMP staff members and volunteers conduct outreach to Medicare beneficiaries in their communities through conducting group presentations, exhibiting materials at community events, answering calls to the SMP help lines, and meeting individually with clients. Their main goal is to teach Medicare beneficiaries how to:

  • Protect their personal identity.
  • Identify and report errors on their health care bills.
  • Identify deceptive health care practices, such as illegal marketing, providing unnecessary or inappropriate services, and charging for services that were never provided.

In some cases, SMPs do more than educate. When Medicare beneficiaries cannot act on their own behalf to address these problems, the SMPs work with family caregivers and others to address the problems, and if necessary, make referrals to outside organizations that can intervene.

FAQ’s

Will Medicare call or visit me at my home?

No. Medicare will not make unexpected visits or calls at your home.

What should I do if I suspect fraud or abuse of the Medicare program?

Call the Missouri SMP to report it at 888-515-6565

I saw on TV that Medicare will pay for a motorized scooter if I need one at no cost to me. Is this true?

No. There are no “free” scooters. The beneficiaries must pay their 20% of the total bill.

Since my Medicare number is the same as my Social Security number, will Medicare be issuing new cards?

Yes, Medicare is issuing new cards, but Missouri beneficiaries will be among the last to receive their new cards. All you need to do is make sure that the Social Security Administration has your correct mailing address. You also may track the distribution of new cards at medicare.gov. Medicare will not call you or send you information by email.

I received a call from a durable medical equipment supplier offering me free diabetic supplies if I would give them my personal information in exchange for free products. Is it OK to give out my personal information?

No. Ask for their name and phone number, hang up and call the Missouri SMP to report a potential scam.

How can I make a difference?

  • Become a Missouri SMP volunteer.
  • Read your Medicare Summary Notice to make sure you have not been charged for services you did not receive, double billed for the same service, or  billed for services that were not ordered by your doctor.
  • Report concerns to the Missouri SMP at 888-515-6565