The SMP program, also known as Senior Medicare Patrol program, helps Medicare and Medicaid beneficiaries prevent, detect, and report health care fraud. In doing so, they help protect older persons and promote integrity in the Medicare program. Because this work often requires face-to-face contact to be most effective, SMPs have recruited nearly 6,000 volunteers nationwide to support this effort. SMP volunteers serve in many ways, including outreach, education, and one-on-one counseling. Most are Medicare beneficiaries themselves and are thus well-positioned to assist their peers.
SMP staff members and volunteers conduct outreach to Medicare beneficiaries in their communities through conducting group presentations, exhibiting materials at community events, answering calls to the SMP help lines, and meeting individually with clients. Their main goal is to teach Medicare beneficiaries how to:
In some cases, SMPs do more than educate. When Medicare beneficiaries cannot act on their own behalf to address these problems, the SMPs work with family caregivers and others to address the problems, and if necessary, make referrals to outside organizations that can intervene.
No. Medicare will not make unexpected visits or calls at your home.
What should I do if I suspect fraud or abuse of the Medicare program?
Call the Missouri SMP to report it at 888-515-6565.
I saw on TV that Medicare will pay for a motorized scooter if I need one at no cost to me. Is this true?
No. There are no “free” scooters. The beneficiaries must pay their 20% of the total bill.
Yes, Medicare is issuing new cards, but Missouri beneficiaries will be among the last to receive their new cards. All you need to do is make sure that the Social Security Administration has your correct mailing address. You also may track the distribution of new cards at medicare.gov. Medicare will not call you or send you information by email.
I received a call from a durable medical equipment supplier offering me free diabetic supplies if I would give them my personal information in exchange for free products. Is it OK to give out my personal information?
No. Ask for their name and phone number, hang up and call the Missouri SMP to report a potential scam.
How can I make a difference?