Protect Yourself from Callback Phishing Scams
Posted: February 07, 2023
Hackers are using a new two-part “Callback Phishing” scam. This “hybrid” scam works! According to Cybertalk.org, Callback Phishing attacks increased by 625% in 2022.
First, you get an urgent text or email about a big problem, such as a payment that is late, or a computer security issue, or a concern with your Medicare account. With Callback Phishing, these emails and texts probably WON’T contain links for you to click on. Most people know they should NOT click on links.
Instead of a link, the scammer gives you a phone number to call. On the phone, they ask for passwords or account numbers. They ask you to “open a remote desktop session” on your computer and steal your data.
Tips to Beat the Callback Phishing Scam Artists
First, we recommend that you be wary and alert with emails from unknown senders. With emails, check the sender line and make sure the @URL domain is legitimate. Always question and verify before you open an email!
Next, it’s a good idea to simply delete any texts you get from unknown senders. Use common sense if you get a phone call. Listen to the questions being asked, and the vocabulary and spelling being used. Watch out for any high-pressure tactics and avoid giving out personal information on the phone.
Finally, when in doubt, hang up the call! It’s smart to be impolite to a criminal scammer.
This fraud prevention information is brought to you by Missouri SMP. Our mission is to empower and assist Medicare beneficiaries, their families and caregivers to prevent, detect and report healthcare fraud, errors, and abuse.
Call (888) 515-6565 to report suspected Medicare or Medicaid fraud, errors, or abuse.
This project was supported, in part by grant number 90MPPG0040, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official Administration for Community Living policy.