REMOTE PATIENT MONITORING (RPM) FRAUD

Q: What Does Remote Patient Monitoring (RPM) Fraud Look Like?

- You see charges on your Medicare Summary Notice (MSN) or Explanation of Benefits (EOB) for services you didn’t receive or for doctors you don’t know. -You are charged for devices or services that you never agreed to. - Someone offers you a "free" device (like a smartwatch or step counter) in exchange for your Medicare number. -You are told the RPM services are free but then Medicare is charged for them. -Your doctor’s office checks in with a quick phone call but bills it as a full RPM service .

Q: How to Protect Yourself Taking these simple steps helps protect your Medicare benefits, not just for you, but for everyone who depends on them

- Read your MSN or EOB. Look for any charges that don’t make sense or don’t match the care you received. -Talk to your doctor before agreeing to any new devices or services. - Never give your Medicare number or personal information in exchange for supplies, gifts, or free offers. - Hang up if you get calls offering a free medical device to be billed to Medicare.

Posted: June 03, 2025

Watching Out for Remote Patient Monitoring (RPM) Fraud

Remote Patient Monitoring (RPM) lets your doctor keep track of your health from home using smart devices that measure things like your heart rate or blood sugar. It can be a helpful and convenient tool used by your doctor. But be careful. Scammers are attempting to take advantage of this service and commit fraud.

– You see charges on your Medicare Summary Notice (MSN) or Explanation of Benefits (EOB) for services you didn’t receive or for doctors you don’t know.

-You are charged for devices or services that you never agreed to.

–Someone offers you a “free” device (like a smartwatch or step counter) in exchange for your Medicare number.

-You are told the RPM services are free but then Medicare is charged for them.

-Your doctor’s office checks in with a quick phone call but bills it as a full RPM service.

–Read your MSN or EOB. Look for any charges that don’t make sense or don’t match the care you received.

-Talk to your doctor before agreeing to any new devices or services.

–Never give your Medicare number or personal information in exchange for supplies, gifts, or free offers.

–Hang up if you get calls offering a free medical device to be billed to Medicare.

1.3 Scam Watch Remote Patient Monitoring (1)

Remote Patient Monitoring (RPM) can be a helpful way to take care of your health – when it’s recommended by your doctor and used the right way. But some scammers will try to take advantage of this service to steal from Medicare. By staying informed, asking questions, and watching for red flags, you can avoid falling victim to these schemes.

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The Missouri SMP is here to provide you with information you need to protect, detect, and report potential Medicare fraud, errors, and abuse. If you think you or a loved one has been a target of a Medicare scam, call the Missouri SMP at 888-515-6565.

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This project was supported, in part, by the U.S. Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $382,808 with 100 percent funding by ACL/HHS. The contents are those of the author and do not necessarily represent the official views of, nor an endorsement by, ACL/HHS, or the U.S. Government.